Frequently Asked Questions
Quick answers to the most common questions — if you still need help, contact our support Team
1. How long does shipping take?
Orders shipped within the continental U.S. typically arrive in 3–7 business days. Processing usually takes 1–2 business days. You’ll receive a tracking number once your order ships.
2. Do you offer free shipping?
Yes — we offer free standard shipping on all U.S. orders over $50. For orders under $50, standard shipping rates apply at checkout.
3. What is your returns & exchange policy?
We offer 30-day easy returns on most items. Items must be unused and in original condition. To start a return, contact rganz@proton.me and we’ll guide you through the process.
4. How do I track my order?
When your order ships you’ll get an email with a tracking link. You can also find tracking information on your account order page. If you didn’t receive a tracking email, contact support with your order number.
5. Are your products safe for pets?
Yes. We handpick products from trusted suppliers and check materials for pet safety. If you have allergies or concerns, check the product description and reach out — we’ll help you choose the best item.
6. What payment methods do you accept?
We accept major credit & debit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay. All payments are processed securely.
7. How can I contact customer support?
Reach us at rganz@proton.me or use the live chat on our website (Mon–Fri, 9am–6pm ET). We aim to respond within 24 hours on business days.
8. Do you offer wholesale or bulk orders?
Yes — for bulk or wholesale inquiries, email rganz@proton.me with your requirements and we’ll share pricing and lead times.